The Users section is where you manage all individuals who have access to your platform, including both:
Internal users (your team members and people within your company)
External users (buyers, producers, and other external stakeholders)
From here, you can create, edit, suspend, and approve users - all in one place.
Where to manage users
Navigate to:
ONE Admin > Users
This screen displays a full list of all existing users in the system
You can also use the Filters option to narrow down your search and quickly find specific users.
Add a New User
To create a new user:
Click '+ Add User' (top right corner)
Complete the user form
Save to create the user
User details you can add
When creating a user, you’ll be asked to complete the following information:
Title
Select from the pre-populated list
First Name
Enter the user’s first name
Last Name
Enter the user’s last name
Company
Assign the user to an existing company
If the company doesn’t exist, click 'Add Company' to create one
Job Title
Enter the user’s job title
Telephone
Enter the user’s telephone number
Mobile
Enter the user’s mobile number
Email Address
Enter the email address the user will use to log in
External ID
Add an external identifier if applicable
Genre Interests
Select from available genres or add new ones as required
Programme Types
Select relevant programme types for the user
User Type
Choose whether the user is:
Internal
External
Territories
Assign the user territories
Regions
Assign the user regions
Groups
Assign the user to one or more groups
You can also click 'Add Groups' to create a new one
Account Manager (external)
Assign an account manager to the user
Roles (internal)
Assign a role to define permissions and access levels
All Programmes Access
Enable this to give the user access to all programmes
All Videos Access
Enable this to give the user access to all videos
OAuth Login (If applicable)
Enable to allow user login with OAuth credentials only
Marketing Preference
Select whether the user would like to be kept informed via marketing communications
Password Notification
Automatically selected to generate a reset password email for the user
Edit an Existing User
To update a user:
Find the user in the list
Click Actions > Edit
Make your changes and save
Suspend or Unsuspend a User
To suspend a user:
Click Actions > Suspend User
To reactivate a user:
Find the suspended user
Click Actions > Unsuspend User
Approve a User
User approvals are managed separately in the Admin area.
Navigate to:
ONE Admin > Users > Approvals
Here you’ll see three tabs:
Pending – users waiting for review
Approved – users who have been accepted
Rejected – users who have been declined
For more information on approving users check out our support article here
Reviewing a user request
When reviewing a pending user:
Click Actions > Review Application
Review their details
Assign:
Company
Account Manager
Choose to:
Approve
or Reject
Tips
Use groups and roles to simplify user management at scale
Keep company assignments accurate for reporting and access control
Only grant All Programmes Access or All Videos Access when absolutely necessary
Regularly review suspended users to keep your user base up to date
The Users section gives you full control over who can access your platform. From onboarding new users to managing permissions and approvals, it ensures you can securely manage both internal teams and external partners in one central place.