It’s that time of year again - when MIPCOM is just around the corner! To ensure everything runs smoothly on-site, it’s important to prepare your iPads in advance.
Follow these tips and tricks to avoid last-minute issues and deliver a seamless experience.
1. Update your app before you travel
Make sure you’re running the latest version of the app:
Open the App Store
Go to the Updates tab
Install any available updates
After updating, you may need to re-sync data and images (videos already downloaded will remain).
Always do this before arriving in Cannes to avoid delays.
2. Only include videos in your download lists
This is a big one!
If you add a programme to a list, all videos associated with that programme will download when using “Download all videos”.
Best practise:
Only add individual videos (ideally promos) to your lists
Avoid adding full programmes or series
Quick check:
Cards with a play icon = video
Cards without = programme/series (may contain multiple videos)
3. Check your lists are visible offline
There’s a toggle on the website that controls whether lists sync to the app.
Make sure:
Your key lists are enabled for app sync
They appear correctly in the offline app
This ensures everything you need is accessible during the event.
Take a look at our support article here for more information.
4. Turn off Auto-Lock
If your iPad locks during a sync, the sync will fail.
To prevent this:
Go to Settings
Tap Display & Brightness
Select Auto-Lock
Set it to Never
5. Using a QNAP? Get set up early
If you’re using a QNAP device, there are two setup options:
You prepare it yourself using files we provide
We prepare everything for you (chargeable)
Either way, contact us as early as possible to get started.
6. Manage automatic syncing
You now have control over automatic app syncing.
By default, the app syncs once per day
You can switch this off in the app settings
Some clients disable syncing during events to maintain stability.
7. Avoid iOS updates before the event
Apple typically releases new iOS updates in September, just before MIPCOM.
We strongly recommend not updating your iPads right before the event.
Why?
New updates may not be fully tested
This can lead to unexpected issues
Turn off automatic updates:
Go to Settings
Tap General
Select Software Update
Tap Automatic Updates
Toggle off
Bonus tip - Check your storage
Before heading to the event:
Review available storage in the app settings
Remove unnecessary content
Ensure there’s enough space for downloads
Need help?
If you need support preparing your devices or setting up your content:
Contact your Account Manager or email support@thisisone.tv
A little preparation goes a long way. By updating your app, managing downloads, and configuring your device settings, you’ll ensure your iPads are fully ready for MIPCOM - so you can focus on showcasing your content without interruption.