So it's that time of year again! MIP is getting closer and it's time to get your iPads ready for the market.
1. Make sure you have the most up-to-date version of the app
Do this by going into the app store and looking at the updates tab. Sometimes after an update you'll be required to sync the app again (just data & images, any videos already downloaded to the device will remain), so we'd advise checking & updating before you arrive in Cannes.
2. Only have videos (promos preferably) in your list for downloads
This is a really important one. If you have added a programme to a list, then every video associated to the programme will download when you 'Download all videos' within a list on the iPad.
See other articles here for how to add videos to a list and further advice on downloading to iPads.
https://support.thisisone.tv/en/articles/2663341-lists-adding-to-list
You can check the overall storage of your iPad in the settings screen of the app.
A quick way to make sure there are only videos in your list is by navigating to the list in the website and seeing if there is a video icon on the cards. A card without a play icon is either a series or a programme, which could contain more than 1 video.
3. Check your Lists are visible on the offline app
There is now a toggle on the website where you can decide whether or not each list syncs to the app:
Have a look at our support article for more information: https://support.thisisone.tv/en/articles/8062144-programme-video-and-list-visibility
4. Make sure your automatic lock screen is switched off
If your iPad locks during a sync, the sync will fail. Go to Settings > Display & Brightness > Auto-Lock and set this to 'Never'
5. If you're using a QNAP, contact us to talk about set up
There are two options
We provide you with a link to all your files and you prepare the QNAP yourselves
We do all the prep for you (chargeable)
Either way please contact us asap to let us know.
6. Be aware that you can now stop the app from automatically syncing
We've added a toggle to the settings screen so you can switch off the automatic app sync. The app syncs once a day by default, but you have the option to switch off the sync whenever you'd like - something some clients like to do during a market.
For more detail in syncing, see our article here https://support.thisisone.tv/en/articles/2647243-syncing-data-images
7. Beware iOS software updates are usually released in September
We strongly suggest that you don't update your iPads to the latest version of iOS when it is released. Apple regularly releases its updates in September and this timeline does not allow for enough notice before MIPCOM for our team to fully test.
Please make sure to disable automatic updates on your iPads.
Go to settings> General> Software Updates>Automatic Updates and turn the toggle off.
