The Limited Access Users feature gives you precise control over what external users can access on your platform - without needing to restrict your entire catalogue.
What is Limited Access Users?
This feature allows you to grant selective access to specific programmes for external users.
Instead of locking down your whole catalogue and managing complex permissions, you can simply:
Give access to only the titles that matter
By default, limited access users will see a logged-out view of programme pages - unless they’ve been explicitly granted access.
How it works
Once configured:
External users only see content they’ve been given access to
Approved programmes appear in their 'My Programmes' section
Everything else remains restricted
The 'My Programmes' section can be found in the site’s burger menu when this feature is active.
Setting up a Limited Access User
To enable this feature:
Go to ONE Admin > Users
Click '+ New User' (or edit an existing user)
Fill in the user details
Set User Type to External
Select the 'Limited Access' option
Click Save
That user is now set up with limited access
Managing programme access
To assign programmes:
Go back to the Users page
Find your user
Click Actions > Manage Programme Access
From here:
Search for programmes by name
Tick the checkbox next to each programme
Changes save automatically
You can assign access to as many programmes as needed
Important note on restricted content
If a programme is marked as restricted, it will still follow existing permission rules.
This means:
Simply adding it to a user’s access list is not enough
You must also grant access via 'Manage Permissions'
The system always respects your platform’s restriction settings
Why use Limited Access Users?
This feature is perfect when you want to:
Share a small selection of titles with external partners
Avoid restricting your entire catalogue
Provide a clean, focused experience for specific users
Maintain full control over sensitive or premium content
Feature availability
If you’d like to enable this feature or see a demo:
Contact your Account Manager or email support@thisisone.tv
Limited Access Users makes it easy to share exactly what you want - no more, no less. It’s a simple, flexible way to manage external access while keeping your content secure.