Skip to main content
Account Deletion

What is the account deletion process and how does it work?

Support avatar
Written by Support
Updated over a week ago

As part of Apple's updated guidelines (Guideline 5.1.1(v) - Data Collection and Storage) we have implemented an 'Account Deletion' process on your website which can also be used on the app.

Initial account creation requires approval, so we have mirrored this with account deletion - users will not be able to delete their account with a single click. They will be able to request account deletion which will notify the associated Account or Territory manager.

Website

To request for your account to be deleted, head to your 'Profile' page on the site. This can be found in the burger menu > 'My Account' > 'Profile'

Within the Profile page, you will now have the option to 'Delete Account'.

Click this button and a pop up will appear letting the user know an email will be sent to review the deletion request.

Once the user has hit the 'Delete' button, an email will be sent to the users Account Manager/Territory email address to be reviewed. If the user does not have an Account Manager/Territory assigned, the email will be sent to the default registration email address registered to your site.

It is also worth noting that if no default email address has been added to your site, then the 'Account Deletion' button will not appear.

To add a default email address go to ONE Admin > Config > General and add an email to the 'Default Registration Email' field.

App

The user also has the ability to request their account deletion in the app. The user will need to be logged in, and then head to the 'Settings' screen in the top right hand corner (please note, you will have to be online to do this).

Click on the 'Delete Account' button.

The user will be redirected to your profile page and the same steps will need to be followed as explained above.

If you have any further questions, please do not hesitate to contact your Account Manager

Did this answer your question?