This guide answers the most common technical questions about ONE - from infrastructure and integrations to security and data protection.
System hosting & infrastructure
Is ONE deployed in the public cloud?
Yes - ONE is hosted on Amazon Web Services (AWS), providing a scalable and secure cloud environment.
Can files be hosted on a client’s own cloud storage?
Absolutely. We offer flexible options:
Integrate with existing video platforms (e.g. Brightcove)
Use ONE’s integrated video hosting
Store images, PDFs, and assets within AWS (included in subscription)
Or reference files hosted on your own storage
We support both fully managed and hybrid setups.
Is ONE optimised for a specific browser/platform?
ONE is built to be:
Mobile and desktop friendly
Optimised for the latest 2 versions of all major browsers
Compatible across Apple and Windows devices
Customisation & releases
How are client customisations managed?
Each client has their own GitHub repository, cloned from the ONE master repository.
How it works:
Customisations are applied per client
New features are developed on the master repo
Features go through testing
Merged into client repositories
Deployed to staging for approval
Released to production
This ensures flexibility without compromising stability.
What is your release strategy?
Weekly releases to staging for testing
Promoted to production once approved
Critical bugs → fixed and deployed immediately
What is your uptime SLA?
Hosted on AWS infrastructure
Target uptime: 99.99% monthly uptime
Is ONE a SaaS platform?
Yes - with a twist
Delivered as a SaaS model
Highly customisable per client
You get the cost efficiency of SaaS with the flexibility of bespoke development.
Security & compliance
What security standards are followed?
We maintain strong internal security practices:
GDPR-certified staff
Regular risk assessments & policy updates
Secure data transmission using HTTPS & strong encryption (SSL)
Regular patching of infrastructure
Are independent security reviews conducted?
Yes - both the website and app are fully penetration tested by a CREST-approved supplier.
How secure are videos?
Security depends on the streaming method:
HLS (web) → Encrypted, highly secure
MP4 (iOS app) → Encoded within the app
Downloaded videos cannot be played outside the app.
How do you prevent data leakage between clients?
We use:
A robust permissions model
Automated unit and CI testing
Ensures strict separation between client environments.
How is client data protected?
Access restricted to authorised personnel only
Risk-based security controls for all systems
Optional advanced setups (e.g. hardware security modules)
Secure storage of encryption keys
How is data encrypted in communications?
We use trusted platforms like:
With support for:
SAML-based SSO
SCIM provisioning
Data Loss Prevention (DLP)
Enterprise Mobility Management (EMM)
eDiscovery
Backups & disaster recovery
Are backups in place?
Yes - via AWS managed services:
Database (RDS)
Daily backups (retention: 7 days)
Backup window: 02:00–04:00 GMT
Restore to any selected snapshot
Asset storage (S3)
File versioning enabled
Replicated to a secondary region
Rollback available if needed
What about code backups?
Stored securely in GitHub
Frequent commits throughout the day
Worst case: minimal loss (~30 minutes of work)
Access control
How are user accounts created?
Users receive a random, one-time password
Must reset password on first login
Is user identity verified?
External users → require manual approval
Internal users → created by admins only
Email verification required on first login
What are the password requirements?
Minimum: 8 characters
Additional protections via Google authentication & 2FA tools
APIs & integrations
Are APIs available?
Yes
RESTful JSON API available
Can ONE integrate with other platforms?
Yes - we’ve integrated with a wide range of systems, including:
Salesforce
Rightsline
EasyTrack
If your platform has an API, we can likely integrate with it.
ONE combines enterprise-grade infrastructure, robust security, and flexible integrations - all delivered through a scalable SaaS model.
Whether you're looking for reliability, customisation, or seamless integration into your existing ecosystem, the platform is built to support your needs.
Need more details?
If you have further technical questions or require documentation, please contact your Account Manager or support@thisisone.tv