Q - How do we hear about your latest releases?
A- We send out a feature release update email at the start of each month with details of what new functionality has been released.
Q - How do we add a suggestion for your product roadmap?
Q- What cookies are used on ONE?
- A Google Analytics tracking cookie
- Session cookie for tracking logged in users
- We also store a user's authentication token in the session cookie.
Q - What support do you offer at markets?
A - We offer on the ground support at MIPTV & MIPCOM as standard. You can upgrade this option to have a ONE representative on your stand at all times, either leading up to or during the market.
We offer remote support for other large markets during UK working hours.
Q - How do we ask any questions or report any issues?
A - If you have any questions or want to raise any potential issues you have with your site, try having a look to see if any of our articles answer your questions and if not, simply pop us a message in the support chat in the bottom right corner and one of our team will be happy to help!