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Announcements

What is the new announcements feature?

Written by Support

The Announcements feature allows you to quickly communicate important updates to your users across web and mobile.

It is available to all clients and can be accessed via the CMS by users with the appropriate notifications permissions.

What’s New

  • A dedicated Announcements page in the CMS

  • Flexible audience targeting (users, companies, groups)

  • Multiple delivery channels (inbox, email, popup, push)

  • Improved control over message content and links

Accessing Announcements

To access the feature:

  • Navigate to: ONE Admin > Communication > Announcements

  • From here you can:

    • View all existing announcements

    • Create new announcements

    • Review delivery details

Creating an Announcement

To create a new announcement:

  1. Click + Add Announcement (top right corner)

  2. Complete the required fields

  3. Configure audience, delivery, and content settings

Selecting Your Audience

Choose who will receive the announcement:

  • All users

  • Selected users, companies, or groups

If you choose Selected users, companies, or groups, additional dropdowns will appear to refine your selection.

Additional filtering:

  • Internal users only

  • External users only

You can combine filters. For example, you can target:

  • Specific users

  • A company

  • A group

  • And further restrict by internal/external user type

Announcement Delivery Methods

You can select one or more delivery channels:

  • Inbox Notification
    Displays in the website header as a notification
    Includes message and a link
    ​

  • Email
    Sent directly to the user’s email address

  • Website Popup
    Appears when the user next visits the site

    Displays once only

    Disappears after being clicked or closed

  • Push Notification (Online App)
    Sent to the user’s device (if supported)

    Requires:

    • App installed

    • Push notifications enabled

Note: Users can disable certain delivery methods (e.g. email or inbox) in their notification preferences.

Announcement Content

When creating an announcement, complete the following:

  • Label
    A short title or heading

  • Message
    The main announcement content

  • Link Type
    Defines where the user is directed:

    • Programme

    • Collection

    • Page

    • External link

Managing Announcements

All announcements are stored in the CMS, where you can:

  • View previously created announcements

  • Review recipients and delivery methods

  • Track communication history

Advanced Attributes & Behaviour

Audience Relationships

Announcements support the following relationships:

  • Users

  • Companies

  • Groups

These can be combined. For example:

  • 3 users + 1 company + 1 group = all included recipients

User Type Filtering

  • Filter by internal or external users

  • Can be used independently or alongside audience relationships

Why Use Announcements?

  • Communicate updates quickly and effectively

  • Target specific users or audiences

  • Reach users across web and mobile

  • Ensure important messages are seen

Announcements work alongside the Notifications system, giving you a powerful way to keep users informed and engaged.

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