To meet updated platform guidelines and ensure user data is handled responsibly, the ONE platform includes a secure Account Deletion request process. This gives users control over their data, while ensuring deletion requests are properly reviewed before being actioned.
Why is account deletion a request process?
In line with Apple’s Guideline 5.1.1(v) – Data Collection and Storage, account deletion must be:
Secure
Reviewed before completion
Not completed instantly with a single click
Because account creation requires approval, deletion follows a similar approval workflow.
How account deletion works
Instead of instantly deleting an account, users can:
Submit a deletion request
The request is sent to the relevant Account Manager or Territory contact
The request is reviewed and actioned
Requesting account deletion (Website)
Go to your Profile
Open the burger menu
Navigate to My Account > Profile
Submit your request
Click the 'Delete Account' button
A pop-up will appear explaining the process
Confirm by clicking 'Delete'
What happens next?
An email is sent to your Account Manager or Territory contact
If none is assigned, it will go to the default registration email address
Your request will then be reviewed
Important setup note
If no default registration email is set, the Delete Account button will not appear
To add a default email:
Go to:
ONE Admin > Settings > Site Configuration > General
Add an email to the 'Default Registration Email' field
Requesting account deletion (App)
You can also request deletion via the app:
Log in to the app (must be online)
Go to Settings (top right corner)
Tap 'Delete Account'
You’ll be redirected to your Profile page, where you can follow the same steps as on the website.
Tips
Ensure your Account Manager details are up to date
Contact your Account Manager if your request is urgent
Make sure a default registration email is configured (for admins)
Stay online when submitting a request via the app
The Account Deletion feature provides a secure and compliant way for users to request account removal. By combining user control with an approval process, it ensures all requests are handled appropriately and in line with data protection guidelines.