To ensure the best possible experience, ONE is built using modern web technologies and follows a clear browser support policy across the platform.
The core ONE system - along with any additional features - adheres to the same browser support standards (unless explicitly stated otherwise).
This means you can expect a consistent experience across supported browsers and devices.
Supported browsers
ONE is optimised for the latest two versions of all major modern browsers, including:
Google Chrome
Safari
Mozilla Firefox
Microsoft Edge
Using the latest browser version ensures:
Best performance
Full feature compatibility
Improved security
Internet Explorer support
As of April 2020, support for Internet Explorer 11 has changed:
No longer supported for new features
Users will see a warning message prompting them to upgrade
While some legacy functionality may still work, we strongly recommend switching to a modern browser.
Fully responsive across devices
ONE is a fully responsive platform, meaning it’s designed to work seamlessly across:
Desktop
Tablet
Mobile
The system is tested across a wide range of:
Screen sizes
Devices
Operating systems
Email support matrix
We send out a number of emails within the ONE system. Every email template built will follow the outlined email support policy unless otherwise stated.
Best practise
For the best experience:
Always keep your browser up to date
Avoid using unsupported browsers (like IE11)
Test across devices if showcasing content externally
ONE is built for modern browsing - supporting the latest versions of all major browsers while delivering a smooth, responsive experience across devices.
Upgrading your browser ensures you get the most out of the platform.
Need help?
If you’re experiencing browser-related issues, please contact your Account Manager or support team for assistance.