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Dynamic content blocks

Deliver personalised experiences across your platform

Written by Support

Dynamic content blocks allow you to create tailored, user-specific experiences by displaying content based on user activity, preferences, and account relationships. These blocks automatically update, helping you keep your pages fresh and relevant with minimal effort.


What are Dynamic Content Blocks?

There are four types of dynamic content blocks available:

  • Continue Watching

  • Recommended Programmes

  • Recommended Genres

  • Account Manager

Each block pulls in dynamic, personalised data for logged-in users.


How to add a Dynamic Content Block

  1. Navigate to the page or programme you want to edit

  2. Click Actions > Manage Content

  3. Drag and drop your chosen dynamic content block onto the page

  4. Configure the block settings (e.g. title, background)

  5. Save your changes


Continue Watching

Help users pick up right where they left off.

What it does:

  • Displays recently watched videos

  • Allows users to resume playback or restart

How to use:

  • Drag the Continue Watching block onto your page

  • Add a title and background

Note:

  • Only visible to logged-in users


Recommended Programmes

Show users content tailored to their interests.

What it does:

  • Displays a personalised list of programmes

  • Updates dynamically based on user behaviour

How to use:

  • Drag the Recommended Programmes block onto your page

  • Add a title and background

Note:

  • Only visible to logged-in users


Recommended Genres

Highlight genres your users are most likely to engage with.

What it does:

  • Displays personalised genre suggestions

  • Helps users discover relevant content faster

How to use:

  • Drag the Recommended Genres block onto your page

  • Add a title and background

Note:

  • Only visible to logged-in users


Adding images to genres

To enhance your genres visually:

  1. Go to ONE Admin > Catalogue > Meta > Genres

  2. Click Actions > Edit on the parent genre

  3. Select 'Select Image'

  4. Save your changes


Account Manager Block

Connect users directly with their assigned Account Manager.

What it shows:

  • Account Manager name

  • Contact details

  • Email address

  • Profile image

How to use:

  • Drag the Account Manager block onto your page

  • Select a background

Note:

  • Only shows the assigned Account Manager for that user


Adding an Account Manager image

  1. Navigate to ONE Admin > Users

  2. Find the Account Manager

  3. Click Actions > Edit

  4. Scroll down and upload an image

  5. Save changes


Tips

  • Use dynamic blocks on homepages or landing pages for maximum impact

  • Combine multiple blocks to create a personalised dashboard feel

  • Ensure users are logged in to benefit from these features

  • Keep titles clear and engaging (e.g. 'Pick up where you left off')


Dynamic content blocks help you create a smarter, more personalised platform by automatically surfacing relevant content for each user. Whether it's resuming videos, discovering new programmes, or connecting with an Account Manager - these blocks make your site feel intuitive and user-focused.

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