The Impersonation feature allows you to log into the website as another user, giving you a real-time view of their experience, permissions, and access.
This is especially useful for admins and account managers who need to troubleshoot, support users, or verify access settings.
What is Impersonation?
Impersonation lets you:
View the platform as another user
Experience their exact permissions and restrictions
Navigate content they can or cannot access
Troubleshoot user issues more effectively
It’s a safe and controlled way to understand the user experience from the inside.
How to impersonate a user
To impersonate someone:
Navigate to ONE Admin > Users
Find the user you want to impersonate
Click 'Impersonate' under the Actions menu
You are now viewing the platform as that user
While impersonating a user
When impersonation is active:
A notification bar will appear at the top of the screen
All actions you take will reflect the impersonated user’s permissions
You will see exactly what that user sees across the platform
Stopping impersonation
To return to your own account:
Click 'Stop Impersonating' in the top header bar
You will immediately exit impersonation mode and return to your admin view.
Important to know
All activity during impersonation is recorded against the impersonated user, not your admin account
This includes:
Page views
Video views
Any interaction within the platform
This ensures accurate user behaviour tracking and reporting.
Tips
Use impersonation to troubleshoot access issues quickly
Always check permissions when something doesn’t appear as expected
Remember to exit impersonation once your review is complete
Combine with role and group checks for full visibility
Impersonation gives you a powerful way to experience the platform through your users’ eyes. It helps you diagnose issues, verify permissions, and ensure everything is working exactly as intended - all without affecting the user’s account structure.