At a busy market like MIPCOM, even small hiccups can feel stressful - but the good news is that most issues can be resolved with a few quick checks.
If something’s not working as expected, run through the steps below. In most cases, one of these will solve the problem.
Start with the basics
Do you have an internet connection?
It sounds obvious - but it’s often the culprit.
Check your Wi-Fi connection
Try loading a webpage to confirm connectivity
Even in busy venues, connections can drop without you noticing.
Using a QNAP? Check your setup
Is the correct IP address entered?
If you're syncing from a QNAP:
Go to Settings in the app
Check the Local Server IP field
Make sure the correct IP address is entered
Switching back to website syncing?
If you want to sync from the website instead of QNAP:
Go to Settings
Remove the IP address from the Local Server field
Leaving it in will stop the app from connecting to the website.
Check user access
If content looks wrong or missing:
1. Are you logged in as the correct user?
2. Does that user have the right permissions?
Permissions control what content is visible - so this is a common cause of missing data.
Test the video on the website
If a video won’t play in the app:
Try playing it on the website
If it doesn’t work there either, the issue is with the video file, not the app.
Check your storage space
Running out of storage can cause downloads or playback issues.
Go to the app Settings
Check available storage
If needed, delete old or unused downloads to free up space.
Quick checklist
Before escalating, run through this:
Internet connection is working
QNAP IP is correct (or removed if not needed)
Logged in as the right user
Permissions are correct
Video works on the website
Enough storage available
Still having issues? We’re here to help
If you’ve tried everything above and still need support:
Email: support@thisisone.tv
Most issues at MIPCOM come down to connectivity, settings, or access. A quick check of these key areas can save valuable time and keep your meetings running smoothly.