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Video Downloads

Watch your content anytime, anywhere - even offline

Written by Support

The appโ€™s Video Downloads feature allows you to pre-load content onto your iPads, ensuring everything you need is available - even without an internet connection.

Perfect for markets and events like MIPCOM, this feature helps you stay prepared and present confidently.


Overview

With video downloads, you can:

  • Bulk download content ahead of events

  • Ensure key videos are available offline

  • Allow individuals to download content tailored to their meetings

Best practise: Keep bulk downloads focused on a small selection of promo content for faster setup.


Downloading videos in bulk

You can now download videos from any list - no need for a specific 'Downloads' list.

How to bulk download:

  1. Go to Lists (footer navigation)

  2. Select your desired list

  3. Click Download All Videos (top right)

A progress bar will appear to track your download.


Important note

  • If you add a programme to a list โ†’ all associated videos will download

  • This can quickly increase file size

Recommendation:
Add individual videos (e.g. promos) instead of full programmes


Track your downloads

To view all downloads:

  1. Tap Downloads in the footer

  2. See all videos in one place

  3. Track statuses (complete, in progress, failed)

You can also search within the Downloads tab to quickly find files.


Downloading individual videos

Need something specific?

  1. Navigate to the programme in the Catalogue

  2. Find your video

  3. Tap the Download button

Progress will display in place of the button.


Managing your downloads

Bulk remove

To delete all downloaded content:

  1. Go to Settings

  2. Tap Delete All Downloads

This removes everything from the device.


Remove individual videos

  1. Go to the Downloads tab

  2. Locate the video

  3. Swipe left

  4. Tap Delete

This removes only the selected file.


Storage considerations

  • Downloads depend on available iPad storage

  • Large libraries can quickly fill space

If you need to store 30GB+ of content, consider using a QNAP device for efficient distribution.


Tips

  • Keep bulk lists small and focused

  • Download promo content first

  • Use individual downloads for meeting-specific content

  • Check storage before downloading

  • Test playback before meetings


Need help?

If you need support with downloads or setup:

Contact your Account Manager or email support@thisisone.tv


Video downloads give you the flexibility to present content anytime, anywhere. By planning your downloads and managing storage effectively, you can ensure a smooth, reliable experience - no matter the connection.

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