The Approvals area is where you review, approve, or reject new user registrations. It ensures that only the right users gain access to your platform, helping you maintain security and control from the very first step.
Where to find Approvals
Approvals can be accessed in two places:
My Account
Navigate to:
Menu > My Account > Approvals
Admin Area
Navigate to:
ONE Admin > Users > Approvals
Users can be managed from either location - both contain the same approval workflow.
How the approvals process works
When a new user registers, their application appears in the Approvals area. From here, you can decide whether to:
Approve
Reject
Once a decision is made, the user is automatically notified via email.
Approval status overview
The page is split into three clear sections:
Pending - New user applications waiting to be reviewed
Approved - Users who have been successfully granted access
Rejected - Users who have been declined access
Reviewing a rejected user
If a user has been rejected, you are not locked into that decision.
Within the Rejected tab you can:
Open the user application
Review their details
Click 'Review Application'
Choose to approve the user if required
You also have the option to delete the user entirely.
Important to know
Users are automatically notified by email when their status changes (approved or rejected)
A rejected user can still be reviewed and approved later if needed
Deleting a user permanently removes their record from the system
Email address behaviour
If a user attempts to register again using the same email address:
The system will recognise that the email is already in use
They will not be able to create a duplicate account
To allow re-registration with the same email:
You must delete the original user record from the system.
Tips
Regularly review pending approvals to avoid access delays
Use rejection review as a safeguard - not a final decision if unsure
Only delete users when you are certain they need to re-register
Assign clear internal responsibility for approval management
The Approvals section gives you full control over who enters your platform. With clear status tracking and flexible review options, you can confidently manage user access while keeping your system secure and organised.