To get the most out of your app, especially offline, you’ll need to sync your data and images from the website. This ensures everything from programmes to visuals is available on your device when you need it.
First-time setup
When you log into the app for the first time:
The app will automatically begin syncing data (if connected to Wi-Fi)
Important: Prevent your iPad from locking
If your device locks during a sync, it may fail.
To avoid this:
Go to Settings
Tap Display & Brightness
Select Auto-Lock
Set to Never
Manually syncing data
You can trigger a sync at any time:
Tap the settings icon in the top-right corner
Click the Data tab
You’ll also see a “Sync Automatically” toggle:
ON → App syncs every 24 hours
OFF → You must manually sync to receive updates
What happens during a data sync?
A syncing screen will appear
The app will be temporarily unavailable
You’ll see updates like:
Programmes
Series
Meetings
Once complete, you’ll be automatically returned to the app.
Keeping your app updated
It’s good practice to run regular syncs.
The app only pulls new or updated content
It does not re-download everything
Syncs are usually quick and efficient
If something changes on the website, just run a quick sync to update your app.
Deleting data (for troubleshooting)
Within the Settings screen, you can also delete:
All data (programmes, lists, meetings)
All images
All downloaded videos
This is not part of normal use, but may be helpful if:
Data appears incorrect
You’re troubleshooting an issue
You might also delete downloaded videos if handing the iPad to someone else who shouldn’t access restricted content.
Local Server IP field
You may notice a Local Server IP field in settings.
This is only used when streaming from a QNAP at events
If you’re not using a QNAP, you can safely ignore this field
Tips
Always sync before events or meetings
Use a strong Wi-Fi connection for faster syncing
Keep Auto-Lock off during sync
Run a quick sync after making website updates
Need help?
If you’re having trouble syncing or need assistance:
Contact your Account Manager or email support@thisisone.tv
Syncing keeps your app aligned with your website - ensuring your content, visuals, and updates are always available, even offline. A quick sync routine can make all the difference to a smooth, stress-free experience.