The Enquiries feature allows users to quickly get in touch about a specific programme - directly from the programme page. It’s a simple, streamlined way to capture interest, questions, and opportunities in one place.
This feature is enabled for all clients by default but can be turned off by a Company Admin in the CMS settings if needed.
How it works for users
Sending an Enquiry
When visiting a programme page, users will see an 'Enquire' button in the banner.
Clicking this button opens a form in a modal.
The form includes:
First name
Last name
Email address
Message
If the user is logged in, their name and email address will be pre-filled, making it quicker to submit an enquiry.
What happens after submission?
Once an enquiry is sent, a notification is triggered for all users who have the enquiries permission (set in Roles)
This ensures the right people are alerted and can respond promptly.
Managing Enquiries in the CMS
Users with the enquiries permission will have access to a new 'Enquiries' section in the CMS.
Head to ONE Admin > Communication > Enquiries
Enquiries List
This page displays all enquiries submitted on the site, including:
Date/Time
Programme
User
Message
Status (Open or Closed)
Available Actions
For each enquiry, you can:
View – see the full enquiry details
Update status – mark as Open or Closed
Delete – remove the enquiry if no longer needed
Filtering Enquiries
To help you find what you need quickly, you can filter enquiries by:
Programme
Status
Why use the Enquiries feature?
Makes it easy for users to ask questions about specific programmes
Keeps all enquiries organised in one place
Ensures the right team members are notified
Helps teams respond and manage requests efficiently
The Enquiries feature provides a simple, streamlined way to connect users with your team while keeping everything easy to manage behind the scenes.